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FREQUENTLY ASKED QUESTIONS

What is a LIVESTREAM?

A LIVESTREAM is a broadcast of a specific event.  This event is only broadcast "LIVE" as it happens.  BOX5-TV does not offer DVR functionality and does not archive previous events.  The event you are interested in is only available during the event.

What exactly am I getting for my BOX5-TV LIVESTREAM purchase?

A BOX5-TV LIVESTREAM grants you access to the specific event on the website you enrolled on. Please note that this is NOT a PPV subscription.

What web browsers do you recommend?

For the best viewing experience, we recommend using the most recent versions of Google Chrome & Safari 6+.  Our streams are delivered HLS and compatible with all versions of IOS devices and some Android devices.  Mobile browsers that support HLS are: Safari, Firefox, Chrome Mobile & Opera Mobile.

What is the refund policy?

Review our terms and conditions in the TERMS of USE.

Can I share my login with anyone?

Sorry, but sharing your login is prohibited and we reserve the right to terminate your BOX5-TV account without refund should you do so. Only one mobile device or computer can be used to watch live events at a time. If a viewer begins watching a live event from one device, he/she must first log out of that device before attempting to watch the same event from a different device.  This tracking is done via IP address and lock outs are automatic.

Which devices support BOX5-TV LIVESTREAM?

Our live events are supported on all devices.  Please make sure that if you are trying to access via your mobile device, that you have a strong signal and the latest software updates.

What web browsers do you recommend?

For the best viewing experience, we recommend using the most recent versions of Google Chrome & Safari 6+.  Our streams are delivered HLS and compatible with all versions of IOS devices and some Android devices.  Mobile browsers that support HLS are: Safari, Firefox, Chrome Mobile & Opera Mobile.

How can I get in contact with Customer Support?

You can get in touch with BOX5-TV Customer Support by clicking on the CUSTOMER SUPPORT tab at the top of your member area and submitting a ticket to our team.  Please be patient as we will get to you as soon as we possibly can.