Microsoft Internet Explorer, Microsoft Edge, Netscape, and AOL Web Browser are not supported browsers. Both Microsoft Browsers default to blocking video content, and enabling this functionality requires many time-consuming steps that may not always work. Ancient web browsers such as Netscape and AOL Web browser do not support the modern video formats.
For desktop computers and most mobile devices, we recommend Google Chrome for the most trouble-free playback. You can download and install it here: https://www.google.com/chrome/ If you are having trouble in accessing the webcast, try refreshing the page, and if troubles continue, try another browser such as Google Chrome.
Webcasts are a live broadcast and cannot be rewound or paused.
Webcasts are not available until the day of the event. Click on the View Webcast button on the event page and login. Once logged in, you can access available webcasts on your Dashboard via the links under Active Resources. If you are already logged in, click on Dashboard and select the webcast you wish to access from your Active Resources.
Webcasts are not available until the day of the event. Click on the View Webcast button and login. Once logged in, you can access available webcasts on your Dashboard via the links under Active Resources. If you are already logged in, click on Dashboard and select the webcast you wish to access from your Active Resources.
Yes, Apple and most Android devices can play all live webcasts. For easiest playback, we do recommend using the Google Chrome browser due to its built-in media playback capabilities.
Unfortunately, we do not support Smart TV’s due to the huge variety and lack of documentation. It may work, but we cannot guarantee the performance or quality and are not responsible for problems that may arise from its use.
This is usually a browser problem related to Internet Explorer. Please try using either Firefox or Google Chrome. If on a mobile device, try a different browser. If you’re on a work network, see the firewall notes below.
You can do this by clicking the full screen button on the player. Hover over the video and click on the rectangular icon at the bottom right of the player.
First, verify that your speakers are on and your player is not muted. There is an adjustable volume in your video player at the bottom left next to the play button–hover over it and drag it to the right to increase volume to full. If it has a line through it, that means the volume is muted; clicking on it will un-mute it.
In the event that your audio stops playing and it’s not muted or your speakers, please try restarting the browser by exiting completely.
Live webcasts require a high speed (broadband) connection for the best viewing experience. This stream is high quality. Mobile viewing is available on most Android and Apple devices. At minimum, you must have a 3Mbps download and a 1Mbps upload connection in order to guarantee a smooth video stream. Not sure of your connection? Test it here: http://www.speedtest.net
The best viewing experience occurs while viewing this webcast from a computer in a home, with a wired connection. Viewing from a public place (coffee shop, library or other similar locations) will not yield the best results, as these locations typically do not have fast WiFi connections, and will often reduce access or completely block access to webcast streams.
Our player automatically detects and adjusts your quality level to compensate for your internet connection – if you force it to a level higher than your connection is capable of keeping up with, you will experience playback issues.
Please consider that if you are viewing this from inside a school, there may be a firewall or other technology in place that may block video streams of this nature. Please make sure to check with your IT department to ensure that this stream is allowed to penetrate this technology. The ports required for video playback are 1935 and 443. Please unblock domains wowza.com box5v.com and mrvideoonline.com.
Yes. You are allowed one viewer to log in and out anytime throughout that day. Simply login as before. We do suggest coming back early just in case you have any login issues.
Yes. Dial-up connections will not be supported for the Live Webcast. You must have at least a 3Mbps download and a 1Mbps upload connection in order to guarantee a smooth video stream. Not sure of your connection? Test it here: http://www.speedtest.net
You might be using a wireless network. Wireless networks are inconsistent in sustaining the transfer rates used for the Live Webcast. Try a hard-wire ethernet connection to improve your video quality, or move closer to your WiFi access point if ethernet is unavailable.
Another source is often from too much activity on the computer. Try to close any unnecessary programs, or if using a laptop, plug it into AC power to allow for the best performance possible.
You may have the quality level forced to a level higher than your network can handle. Move your cursor over the bottom right of the player and check that “AUTO” is selected. This will automatically pick the right quality level for your network.
We recommend that you do not use a wireless connection for this video stream. Wireless networks are inconsistent in sustaining the transfer rates used for the Live Webcast. If you must use a wireless network, make sure you minimize any obstacles between you and the access point to decrease the chance of playback issues.
Unfortunately, you will not be able to watch live video. Please reference the minimum transfer rate requirements to view our live video stream. Please contact us via the email link below if you believe this to be the case. You can also order a DVD of the event using the link at the bottom of the page.
Barring technical difficulties on our end, we do not offer refunds for webcasts. Any refunds made for technical difficulties is at our sole discretion.
Feel free to contact us via email at email@example.com. Please describe your question or problem thoroughly so we can help you better.